Privacy policy

1. Overview

Influential Software Services place the greatest value in your data protection rights. Therefore, we ensure that our technical and organisational measures in place keep your rights protected.

This Privacy Policy describes how we manage, process and store personal data submitted in the context of providing our services.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1.1. Terms and conditions

Our terms and conditions are documented in the Terms and conditions section of our website; listing all our disclaimers and liabilities.

We recently updated our terms and conditions and will be reviewing these and our privacy policy when necessary, so please check back regularly for changes.

1.2. Consent

By filling in a contact form on this Website, or any other sites owned by Influential Software Services, you agree and accept that we may gather, process, store and/or use the personal data submitted in accordance with the rules set forth below.

By giving your consent to us, you also retain the right to have any personal data rectified, to be forgotten and/ or to be erased.

 

2. User Data

2.1 Data Influential Software Services Collects

If you are a visitor to this Website, or any Influential Software Services websites, we may obtain the following types of information from you or concerning your computer or device, which may include information that can itself be used to identify and/or contact you.

• Name (First name, last name)
• Business email address
• Business phone number
• Business name and address
• Business website URL
• User session information (login time and length)
• Additional information we are required by applicable law to collect

Influential Software Services may also receive certain information that may be provided by your browser or mobile device, including:

• Pages accessed
• Time of visit
• Time of last visit
• Name of the owner of the IP address
• Reverse domain of the IP address
• Referring site, application or service, including the relevant search queries that leads you to our website
• Browser information
• Operating system information
• Device information (mobile operating system, screen size, etc.)
• Demographic information (country, county, postcode, street address, etc.)

2.2. Visitors to Influential Software Services clients’ websites

Influential Software Services obtains information regarding activities of visitors to Clients’ websites hosted by Influential Software Services. When a Client registers to use the Service, information relating to Client websites is made available to Whoisvisiting. This includes:

• Pages accessed
• Time of visit
• Time of last visit
• Name of the owner of the IP address
• Reverse domain of the IP address
• Referring site, application or service, including the relevant search queries that led you to our website
• Browser information
• Operating system information
• Device information (mobile operating system, screen size, etc.)
• Demographic information (country, county, postcode, street address, etc.)

2.3. Cookies

This Website uses cookies as a convenient way of allowing a computer to remember specific information relating to a website. We do not use cookies to collect personal information such as usernames or email addresses.

Please read our Cookie Policy for more information on how we use these cookies.

 

Managing cookies

You can choose not to accept cookies and still use this website.

Please visit the ICO website to find out more about how to manage cookies.

 

2.4. How we use your data

Any of the information we collect from you may be used in any or all the following ways:

• To provide you use of and access to our Website
• To operate, improve and personalise our Website
• To send emails using the email address you provided for us to contact you regarding inquiries, and/or other requests or questions
• To comply with the law, enforce our Website policies, prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities and to protect ours or others’ rights, property, or safety.

2.5. Data retention periods

Influential Software Services collects your personal data for the requirements of carrying out its contractual obligations as well as information about how and when you use our services and we retain this data in active databases, log files or other types of files so long as you use our service, and in accordance with the current regulations in force.

Influential Software Services in no way undertakes to store all your data indefinitely. We retain some data regards any business enquiries or business contracts connected to prospective, active or complete projects or services and for a period that varies depending on the type of data concerned. The data may be deleted at any time during active use of your account in accordance with the provisions set forth above.

We retain data for no longer than 6 years. After 6 years, all data subject to this status will be erased from all systems.

2.6. How to access your information

In accordance with the EU General Data Protection Regulation (GDPR) and the Data Protection Act, you have a right of access, correction and removal of your personal data which you may exercise by contacting us via email at privacy@influentialsoftware.com. Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.

2.7. Testimonials

Influential Software Services publishes a list of Customers and includes Testimonials on its website. This may contain information on our customer’s names, business name and job titles. Influential Software Services Ltd undertakes to obtain the authorisation of every customer before publishing any testimonial on its website that contains personal information.

2.8. Feedback and reviews

Certain features of the Website may enable you to submit communications, suggestions, ideas, comments, questions, or other information to us. This data is submitted to us at your own discretion. When you submit Feedback and Reviews, you give consent to our collection, use and disclosure of such information in any manner.

2.9. Requesting quotes and services information, and submitting project briefs

Our website forms may enable you to submit suggestions, ideas, comments, questions, project briefs and other quote-relevant attachments, or other information to us. This data is submitted to us at your own discretion. Influential Software Services Ltd will use this information as a means to provide you with any relevant product, services and pricing information. None of this information is shared with third parties.

 

3. Security

Within the framework of its services, Influential Software Services Ltd assigns the utmost importance to the security and integrity of its customers and partners personal data.

In accordance with GDPR, Influential Software Services Ltd undertakes to take all precautions to preserve the security of its data and to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access as well as against any other form of unlawful processing or disclose to unauthorised persons.

To avoid unauthorised access, to guarantee accuracy and the proper use of our data, Influential Software Services Ltd has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.

3.1. Servers

Our servers are hosted in the UK.

3.2. Encryption

All business computers are fully encrypted and have regular performance and security checks. We reinforce practices with staff to keep all computers and devices locked and password protected always.
We secure all web domains both public and internal using HTTPS.

3.3. Access

Client data is only accessible by those who need to access it in their work, for example, IT department. All staff contracts have a clause on confidentiality.

3.4. Data breach

In the event of a breach of security, Influential Software Services Ltd will directly inform those affected without undue delay, no later than 72 hours after having become aware of it.

3.5. External websites links

We may display links to third party websites. Please note that we cannot control and cannot be held responsible for the privacy policies of such websites. You should always read the privacy policy of a website to find out more about how personal information is collected and processed.

 

4. Third party

We may engage third-party companies service providers or business partners to process our data and to support our business. These include for example server and hosting providers, payment processors and customer service and management tools.

4.1. Sharing and disclosure of data

Influential Software Services Ltd do not share or disclose information to third parties by default. The only exceptions are as follows:
Data may be disclosed to third-parties if instructed to do so by the user, or by user consent
Legal obligations such as regulations, legal processes and laws
Third-party services used by us to process our data such as server and hosting providers, payment processors and customer service and management tools

 

5. Email

Influential Software Services Ltd emails
We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

If you are a client or partner, or have enquired about or been in contact with Influential Software Services Ltd regarding our products and services, or have been contacted by us about updates or changes to our terms of service or privacy policy.

5.1. Newsletter and Marketing Emails

If you are a client or partner, or have enquired about or been in contact with Influential Software Services Ltd regarding our products and services we may send communication from time to time.

To ensure you are in control of the emails that you receive, an unsubscribe link is included in every newsletter and marketing email sent to you from Influential Software Services Ltd.

5.2. Email tracking

Without systematically doing so, we may analyse and track the click rates and the number of emails sent to and from you. This data is used purely to improve the service we aim to provide.

 

6. Compliance

Influential Software Services Ltd abides by all acts and regulations that relate to providing its services.

6.1. EU General Data Protection Regulation

Influential Software Services Ltd operates from within the EU with hundreds of customers. We work to always ensure we are fully compliant with the EU General Data Protection Regulation.

6.2. Children’s privacy

We do not collect any information from anyone under 16 years of age. Our website, products and services are all directed to people who are at least 16 years of age or older and who are working for existing, or potential, clients or partners.

 

7. Privacy policy changes

Influential Software Services Ltd reserves the right to update this Privacy Policy at any time, in particular, pursuant to any changes made to the laws and regulations in force. Changes to our Privacy Policy will be posted here and communicated to our clients via email, to the extent possible, thirty (30) days at least before any changes come into force.

This policy was last modified on May 18th, 2020.

 

8. Contact details

For all general questions, you can contact us via our email address or using the link below.
www.influentialsoftware.com 
Influential Software Services Ltd
11 Hollingworth Court
Turkey Mill,
Ashford Road,
Maidstone,
Kent.
ME14 5PP
For all questions regarding this Privacy Policy, you can contact us via: privacy@influentialsoftware.com
For any other business issues contact us via: contact@influentialsoftware.com